Page 51 - Demo

Abstract The objectives of this research are to: (1) examine the characteristics and needs for services or facilities related to dog care, (2) study customer%u2019s behaviors in accessing essential factors for dog care, (3) identify the problems and obstacles encountered, as well as the demand for additional facilities in dog care, and (4) propose recommendations for improving or enhancing access to dog care services and facilities. The research utilized a questionnaire with 400 sets of responses, and the data were analyzed using statistical methods, including percentages, means, and standard deviations. The sample was randomly selected from individuals who use integrated pet care services for dogs. The research findings revealed that the majority of service users are female, with an average age of 35.67 years. Most participants are single, employed in private companies, and earn a monthly income ranging between 15,000 to 40,000 THB. They work full-time and own an average of 2.45 dogs, with most of them owning small-sized dogs. Additionally, the majority live in single-family homes. The reasons for using Thonglor Animal Hospital included comprehensive services, modern medical equipment, and convenient transportation. The most frequently used services were medical treatment, grooming, purchasing pet products, and boarding services. However, it was found that certain services%u2014particularly medical treatment and boarding%u2014were lacking in the respondents%u2019 residential areas, indicating a gap in service accessibility that needs to be addressed. The primary problems and obstacles were at a moderate level, including service costs, traffic within the service area, and parking availability. Overall satisfaction with the services was moderate to high, especially regarding 24-hour service availability, modern equipment, and staff quality. The level of demand for services was high, particularly for accessible, standardized, and consistently available services. The study reflects that urban dog owners have a clear and growing demand for high-quality, accessible pet care services. These findings serve as crucial data for future planning and development of veterinary service facilities in spatial, policy, and marketing dimensions to align with the needs of the target user group. Keywords: Customer%u2019s behaviors, Accessing, Animal hospitals, dog care services and facilities, problems and obstacles in access 1. %u0e1a%u0e17%u0e19%u0e33 %u0e1b%uf710%u0e08%u0e08%u0e38%u0e1a%u0e31%u0e19%u0e04%u0e27%u0e32%u0e21%u0e15%uf70b%u0e2d%u0e07%u0e01%u0e32%u0e23%u0e1a%u0e23%u0e34%u0e01%u0e32%u0e23%u0e41%u0e25%u0e30%u0e2a%u0e34%u0e48%u0e07%u0e2d%u0e33%u0e19%u0e27%u0e22%u0e04%u0e27%u0e32%u0e21%u0e2a%u0e30%u0e14%u0e27%u0e01%u0e14%uf70b%u0e32%u0e19%u0e2a%u0e31%u0e15%u0e27%uf70e%u0e40%u0e25%u0e35%u0e49%u0e22%u0e07%u0e2d%u0e22%uf70a%u0e32%u0e07%u0e2a%u0e38%u0e19%u0e31%u0e02%u0e40%u0e1e%u0e34%u0e48%u0e21%u0e21%u0e32%u0e01%u0e02%u0e36%u0e49%u0e19%u0e17%u0e38%u0e01%u0e1b%uf702%u0e01%u0e23%u0e30%u0e17%u0e31%u0e48%u0e07%u0e43%u0e19%u0e1b%uf7022567 %u0e21%u0e39%u0e25%u0e04%uf70a%u0e32%u0e15%u0e25%u0e32%u0e14%u0e2a%u0e31%u0e15%u0e27%uf70e%u0e40%u0e25%u0e35%u0e49%u0e22%u0e07%u0e43%u0e19%u0e1b%u0e23%u0e30%u0e40%u0e17%u0e28%u0e44%u0e17%u0e22%u0e2a%u0e39%u0e07%u0e16%u0e36%u0e07 74,800 %u0e25%uf70b%u0e32%u0e19%u0e1a%u0e32%u0e17 %u0e40%u0e1e%u0e34%u0e48%u0e21%u0e02%u0e36%u0e49%u0e19 12.4% %u0e08%u0e32%u0e01%u0e1b%uf7022566 %u0e41%u0e25%u0e30%u0e40%u0e19%u0e37%u0e48%u0e2d%u0e07%u0e08%u0e32%u0e01%u0e43%u0e19%u0e17%u0e38%u0e01%u0e27%u0e31%u0e19%u0e19%u0e35%u0e49%u0e2a%u0e31%u0e15%u0e27%uf70e%u0e40%u0e25%u0e35%u0e49%u0e22%u0e07%u0e40%u0e1b%u0e23%u0e35%u0e22%u0e1a%u0e40%u0e2a%u0e21%u0e37%u0e2d%u0e19%u0e2a%u0e21%u0e32%u0e0a%u0e34%u0e01%u0e43%u0e19%u0e04%u0e23%u0e2d%u0e1a%u0e04%u0e23%u0e31%u0e27%u0e04%u0e19%u0e2b%u0e19%u0e36%u0e48%u0e07%u0e2b%u0e23%u0e37%u0e2d%u0e17%u0e14%u0e41%u0e17%u0e19%u0e01%u0e32%u0e23%u0e21%u0e35%u0e1a%u0e38%u0e15%u0e23 %u0e0b%u0e36%u0e48%u0e07%u0e2a%u0e38%u0e19%u0e31%u0e02%u0e40%u0e2d%u0e07%u0e01%u0e47%u0e08%u0e33%u0e40%u0e1b%uf712%u0e19%u0e08%u0e30%u0e15%uf70b%u0e2d%u0e07%u0e44%u0e14%uf70b%u0e23%u0e31%u0e1a%u0e1b%uf710%u0e08%u0e08%u0e31%u0e22%u0e15%uf70a%u0e32%u0e07 %u0e46 %u0e17%u0e35%u0e48%u0e40%u0e1b%uf712%u0e19%u0e1a%u0e23%u0e34%u0e01%u0e32%u0e23%u0e41%u0e25%u0e30%u0e2a%u0e34%u0e48%u0e07%u0e04%u0e27%u0e32%u0e21%u0e2d%u0e33%u0e19%u0e27%u0e22%u0e04%u0e27%u0e32%u0e21%u0e2a%u0e30%u0e14%u0e27%u0e01%u0e40%u0e0a%uf70a%u0e19%u0e40%u0e14%u0e35%u0e22%u0e27%u0e01%u0e31%u0e19%u0e01%u0e31%u0e1a%u0e21%u0e19%u0e38%u0e29%u0e22%uf70e%u0e41%u0e15%uf70a%u0e1b%uf710%u0e08%u0e08%u0e31%u0e22%u0e17%u0e35%u0e48%u0e40%u0e1b%uf712%u0e19%u0e1b%uf710%u0e0d%u0e2b%u0e32%u0e23%u0e30%u0e2b%u0e27%uf70a%u0e32%u0e07%u0e08%u0e38%u0e14%u0e23%uf70a%u0e27%u0e21%u0e02%u0e2d%u0e07%u0e21%u0e19%u0e38%u0e29%u0e22%uf70e%u0e41%u0e25%u0e30%u0e2a%u0e31%u0e15%u0e27%uf70e%u0e40%u0e25%u0e35%u0e49%u0e22%u0e07%u0e01%u0e47%u0e04%u0e37%u0e2d%u0e02%uf70b%u0e2d%u0e08%u0e33%u0e01%u0e31%u0e14%u0e15%uf70a%u0e32%u0e07 %u0e46%u0e17%u0e35%u0e48%u0e44%u0e21%uf70a%u0e40%u0e2d%u0e37%u0e49%u0e2d%u0e2d%u0e33%u0e19%u0e27%u0e22%u0e44%u0e21%uf70a%u0e27%uf70a%u0e32%u0e08%u0e30%u0e40%u0e1b%uf712%u0e19 %u0e1e%u0e37%u0e49%u0e19%u0e17%u0e35%u0e48%u0e04%u0e27%u0e32%u0e21%u0e22%u0e32%u0e01%u0e25%u0e33%u0e1a%u0e32%u0e01%u0e43%u0e19%u0e01%u0e32%u0e23%u0e40%u0e02%uf70b%u0e32%u0e16%u0e36%u0e07 %u0e23%u0e32%u0e22%u0e44%u0e14%uf70b%u0e41%u0e25%u0e30%u0e40%u0e27%u0e25%u0e32%u0e27%uf70a%u0e32%u0e07%u0e02%u0e2d%u0e07%u0e1c%u0e39%uf70b%u0e40%u0e25%u0e35%u0e49%u0e22%u0e07 %u0e19%u0e33%u0e21%u0e32%u0e0b%u0e36%u0e48%u0e07%u0e1b%uf710%u0e0d%u0e2b%u0e32%u0e04%u0e38%u0e13%u0e20%u0e32%u0e1e%u0e0a%u0e35%u0e27%u0e34%u0e15%u0e02%u0e2d%u0e07%u0e17%u0e31%u0e49%u0e07%u0e40%u0e08%uf70b%u0e32%u0e02%u0e2d%u0e07%u0e41%u0e25%u0e30%u0e2a%u0e38%u0e19%u0e31%u0e02 %u0e40%u0e0a%uf70a%u0e19 %u0e01%u0e32%u0e23%u0e02%u0e32%u0e14%u0e41%u0e04%u0e25%u0e19%u0e01%u0e32%u0e23%u0e40%u0e02%uf70b%u0e32%u0e16%u0e36%u0e07%u0e01%u0e32%u0e23%u0e23%u0e31%u0e01%u0e29%u0e32%u0e17%u0e35%u0e48%u0e44%u0e14%uf70b%u0e21%u0e32%u0e15%u0e23%u0e10%u0e32%u0e19%u0e01%u0e47%u0e2d%u0e32%u0e08%u0e08%u0e30%u0e17%u0e33%u0e43%u0e2b%uf70b%u0e2a%u0e38%u0e19%u0e31%u0e02%u0e40%u0e2a%u0e35%u0e22%u0e0a%u0e35%u0e27%u0e34%u0e15%u0e44%u0e14%uf70b%u0e2b%u0e23%u0e37%u0e2d%u0e40%u0e2a%u0e35%u0e22%u0e40%u0e27%u0e25%u0e32%u0e40%u0e08%uf70b%u0e32%u0e02%u0e2d%u0e07%u0e43%u0e19%u0e01%u0e32%u0e23- 43 -